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 Post subject: Anyone bought from rutlandcycles?
PostPosted: Thu May 05, 2011 8:05 pm 
Posts: 1147
Location: Chingford
Has anyone bough from rutland cycles, i placed a order on there website Wednesday morning an the item is still pending, yet they have taken the money out of my account :ugeek:

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"Dude, She called you fat.... "OH HELL NO, HOLD MY CAKE"


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 Post subject: Re: Anyone bought from rutlandcycles?
PostPosted: Thu May 05, 2011 8:08 pm 
Posts: 145
I bought some bits from them last year, and had a 3 week wait due to stock issues, but to be fair they did keep me updated all the time, and bunged me a handful of freebies too
not sure if this was a one off or its how they usually operate though, i havent had anything from them since then


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 Post subject: Re: Anyone bought from rutlandcycles?
PostPosted: Thu May 05, 2011 10:04 pm 
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Posts: 3593
Hey Brad

Waiting with them is not unusual - Took me 3 weeks to get a CK bb off them last year - came in the end - I did get an email after a few days saying

Quote:
We will be ordering the item(s) today, and they should take no longer than one week to come into stock. Once they have arrived we shall send them out on a priority delivery service.
If any item(s) are delayed with the suppliers we will contact you to let you know the status of your order.
Please note that your card will not be charged until the item/s are dispatched.


So id check with them directly as to why you have been billed


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 Post subject: Re: Anyone bought from rutlandcycles?
PostPosted: Fri May 06, 2011 6:39 pm 
Posts: 1147
Location: Chingford
Thanks guys

Just had a email from them saying that they have mixed up my order and will be refunding me !!
Remind me not to order from them again

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"Dude, She called you fat.... "OH HELL NO, HOLD MY CAKE"


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 Post subject: Re: Anyone bought from rutlandcycles?
PostPosted: Sat May 07, 2011 9:44 am 
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Posts: 729
bradley27 wrote:
thanks guys

Just had a email from them saying that they have mixed up my order and will be refunding me !!
Remind me not to order from them again


To be fair Brad I have had a few niggles with a couple (not all) orders but I always received the goods. Think they have just moved premises too? so they may have been under a bit of strain. No excuse but just info for you.


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 Post subject: Anyone bought from rutlandcycles?
PostPosted: Sat May 07, 2011 9:49 am 
Posts: 1147
Location: Chingford
Thanks for the info Paul
I have just emailed them so will se what they are going to do about it

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"Dude, She called you fat.... "OH HELL NO, HOLD MY CAKE"


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